Refund policy

We want your Hollybeam to arrive ready to light up your car. If something goes wrong, here's how we fix it.

No returns, just refunds We don't accept returns. Shipping items back is slow and expensive for you, so we skip that step. If there's a problem with your order, we refund you or send a free replacement instead, and you never have to send anything back.

Something wrong with your order? If your Hollybeam arrives damaged, doesn't work, or you received the wrong item, email us at support@hollybeam.store within 14 days of delivery. Include your order number and a photo or short video of the problem. Once we've reviewed it, we'll refund you or send a replacement, whichever you prefer.

Please note: like every car projector, the projection is brightest at dusk, at night and in shaded places. A fainter image in bright daylight is normal and not a defect.

30-Day Money-Back Guarantee If your order includes our 30-Day Money-Back Guarantee (added at checkout, or free with a bundle), you can ask for a refund for any reason within 30 days of delivery. Just email us your order number. No need to send anything back.

Shipping Protection Every order is covered if it's lost in transit (see "Lost parcels" below). If your order includes Shipping Protection, we also cover packages that are stolen or go missing after being marked as delivered: email us within 14 days of the delivery date and we'll send a replacement or refund you.

EU and UK customers If you're in the EU or UK, you also have the legal right to cancel your order within 14 days of receiving it. Email us at support@hollybeam.store within that window and we'll arrange a refund.

Refunds Approved refunds go back to your original payment method. Your bank may take 5–10 business days to show it.

Lost parcels If your tracking hasn't updated for 30 days, or your order hasn't arrived within 30 business days of shipping, contact us and we'll reship it or refund you.